Insurance Agents and Professionals
Working Hand in Hand With Insurance Agents Since 1982
When you refer your policyholder to Grand Sport Auto for collision repairs or glass replacement you can rest assured that we will deliver an excellent experience to your customer. The last thing an agent wants to hear is a problem with a policyholder's repairs. We know getting in accident can be a very stressful event and we work hard to eliminate the stress and worry making the experience as convenient as possible. We fully understand that when you recommend us to your policyholder the service they receive is a reflection on you. We take this very seriously and know a how important it is to your business that you retain your policyholder after an accident and we will ensure that the repairs and service that they receive form Grand Sport are of the highest quality. We thank you for your referrals and consider a referral the highest compliment that we can receive.
Single Point Of Contact For Our Agents
We value our relationships with our agents and if at any time you have a question or a policyholder has contacted you about the repairs we want to know. We employ a fulltime liaison to ensure that our customers are happy and that our agents have a single point of contact, Audrey Nass, to handle any situation that may arise. If one of your policyholder has an issue we will contact and give you the facts on the situation as well as the proposed solution so that you know we are doing everything we can to deliver an excellent experience. If you have a policyholder that has a question or needs assistance please do not hesitate to call Audrey at 610-506-4733.
97% Customer Service Rating: Verified Through Perfomance Feedback
We verify that your policyholder's experience was exceptional through a third party customer care survey company called Performance Feedback. Over 70% of our customer's area surveyed and with a 97% CSI rating companywide we are proud of our track record. The survey company asks two relevant questions that we are certain you would want to know about; Would you refer your agent? Would you refer your Insurance Company? If we receive a survey where the policyholder says they would not refer we will call you so that you have an opportunity to follow-up and retain that customer.
Continuing Education Credits
As a courtesy to our referring agents we offer CE Courses through WEBCE each voucher is for one course. The course offering is quite extensive with over 70 classes to choose from. If you are in need of CE credits please email your request to Audrey Nass.
For more information on our premier auto collision repair services, contact one of our Chester County, Montgomery County or West Chester, PA locations today.