Windshield Replacement, Towing Ardmore, Valley Forge, Kenneth Square, Berwyn, King of Prussia, Trooper, Phoenixville, Pikeland, Norristown

Testimonials

Dear Mr. Russo,
My daughter's car was hit while parked and USAA Insurance listed your Collegeville shop as one of their recommended repair facilities. We didn't shop, just picked it because it was close. The work done is impeccable! Luckily, there was not frame damage, but the front fascia, hood, right front quarter panel with lights and the right passenger door all needed replacing. The car looks like it just drove off the showroom floor. We noticed an intermittent rattle in the passenger door, and Deno invited us to bring it back to be fixed while I waited. He put his star tech on the job and he located a loose screw that had fallen inside--as Deno had surmised--and had me in/out in 20 minutes.

In addition to the work being perfect, Deno is very personable and customer-service oriented. We got several update calls as the job progressed, so we would know when to expect the car back. He really wants to please and aims for 110% customer satisfaction. Both my daughter and I enjoyed dealing with Deno.

If you ever have a request for a satisfied client referral, feel free to give a prospective customer my cell number (below). While getting your car repaired is a hassle in and of itself, dealing with Deno and Grand Sport Auto Body in Collegeville was a pleasure.

Thanks very much,
John C.

Megan,
I recently had damage to my Toyota repaired at the Grand Sport Auto Chester Springs, PA facility. I wanted to send a note to thank you and the team at Grand Sport for a wonderful experience. Aside from the excellent quality and very satisfying work done on my automobile I specifically want to thank you for the customer service you provided throughout the process. I received a completion date at the beginning of the process of ten business days.

This was missed by only one day due to an issue during your QA. Throughout the entire process you provided continuous updates to me as to the progress the team was making. Being in an operations organization I know how important customer service is and I believe you and the team at Grand Sport exemplify that. In a world where there is a tremendous amount of competition I believe customer service is one of the most important aspects of a successful business. I am extremely pleased with the quality and service I received from Grand Sport and will not only be a customer in the future (although I hope I don’t need body work anytime soon) but will be sure to pass the word onto family and friends about my positive experience.

Thanks again,
Rob B

Good Morning Leroy.
Mark and Sarah gave me your card this past Friday when I picked up my van. I want to let you know howawesome they both were from beginning to end of myrepair. They were always friendly, supportive, and enthusiastic. They kept me updated without my askingfor it and they received every one of my phone calls andquestions without me ever feeling like I was pestering them.They put my mind at ease during a difficulttime due to needing repairs because of an accident. Good customer service is hard to find and when I findit, I appreciate it and acknowledge it. You should bethrilled these two are the faces of your company.

Thanks Much,
Donna C.

Dear Mr. Russo:
I just wanted to take a moment to compliment the excellent service I received at the Chester Springs/Eagle GSA yesterday and today. I had shattered a side mirror in a rental car and had a lot of other stressful things happening at the same time, not to mention was leaving the area to return to our second home in St. Louis, Missouri shortly. Jo Beth was extremely helpful, responsive, and friendly from the moment I entered the store. Clay Ridings was absolutely wonderful in finding the replacement part, getting it delivered in less than 24 hours, and repairing the mirror, also in less than 24 hours. He was professional, prompt, and really provided top-notch service, which unfortunately these days is in short supply at many businesses. I will spread the word about the excellent service I received from Grant Sport Auto Chester Springs/Eagle to my neighbors here in Weatherstone here in Chester Springs and other areas within Chester County. You really have gems in Clay and Jo Beth, and I wanted to commend them both and say thank you.

Best regards,
Jackie K.

Dear Sir,
Good Day!
My name is Camille F, a new and recent customer of Grand Sport Auto. I write to inform you of how GREATY IMPRESSED, FULLY SATISFIED, and GREATLY AMAZED my mother and I are of the service you have, especially the great customer service Stephanie Yost provided us. We are new to the area and we have never encountered/needed the service from an auto repair shop before but Stephanie made it so easy, stress free, and convenient for us. She went above and beyond for us and always answered my phone calls with so much pleasure, and trust me, I called every hour, every day, and never felt like I was being a bother to her. She made me feel like she appreciated our business and that we were valued customers. She kept her promises and called me back when she said she would. I had a great experience and I always tell people to go to Grand Sport at West Chester for great car service.

Sincerely,
Camille F.

Dear Mr. Gunther,
Unfortunately I was involved in an auto accident which required major repair. But, fortunately I was referred to GSA through my son-in-law Doug S. of Scott Honda. I could not have been more pleased with the service, attention, and professionalism. Todd Miller was competent and thorough in his explanations while Stephanie kept me appraised on the repair progress.You must realize the value of these individuals as your company representatives. I just wanted you to know how much I appreciated doing business with Grand Sport. The overall experience was positive. I would highly recommend GSA to anyone who appreciates quality service.

Sincerely,
Dianne W.

Kevin and Jeff,
THANK YOU for making a difficult situation in my life very easy to handle. I really appreciate your help in getting me my car back to me. You made the whole repair process simple.

Thanks!
Sherry

Mike Russo
I am of the understanding that Tom Tilson of your Chester Springs facility reports to you.

Customers often write letters such as this when they have complaints, but seldom take the time out to thank someone who has done an exceptional fine job for them.

I personally want to use this as an opportunity to express my thanks to Tom for the exceptional job he did on the repair of my 2011 Monaco Cayman motor home. Getting the required replacement parts from Monaco and the repair itself went well, but there was a problem matching one of the three colors that Monaco used.

Tom went out of his way to the extent that he was able to get experts come in from Dupont to in order to get the correct paint formula. The end result is one that I am completely satisfied with.

However, as a business man, there are other observations I have made concerning Tom which I want to pass on to you.

I was impressed by Tom's professionalism in the way he handled me and my wife. During my visits to the facility I noticed the way he deals with other customers and with fellow workers in every case I noticed that he displayed the same sense of professionalism that he showed to me. When Tom was not available I want to thank Clay Ridings for the help that he gave to me as well.

During the repair process I came frequently to the facility and Tom escorted me to where the motor home was being repaired. I observed the way he instructed and treated the individuals who worked on my motor home and was impressed with his interpersonal skills. The repair technicians obviously respected Tom and I have to also say that I was pleased with the way each individuals responded to me as the customer.

Over my lifetime I have been to a number of collision shops to obtain estimates and to have repair work done. The Chester Springs facility is by far the neatest, cleanest,and well organized facility I have ever been to. Even small things such as how the receptionist answers the phone or how you are greeted as you enter the facility leave the customer with a very favorable impression.

Sincerely,
Ken S

Dear Audrey,
I wanted to let you know that the staff in West Chester handled everything with the utmost professionalism and provided wonderful service and customer care. The car looks like new, it was finished on time and as promised, and Todd and his staff could not have been more pleasant or accommodating. I thought that you should know that. I also wanted to thank you for your help in getting the situation straightened out; I appreciated all of your efforts to intercede and make it right.

Sincerely,
Bobbi D.

Dear Tom,
I can't thank you enough for your life long support and recommending Grand Auto Sport to me in these times of need. Each and every time I have used them they have been incredible. Not only are they timely and efficient, but they always go above and beyond all expectations in taking care of my car. Grand Auto Sport always informs me of the progress/hold ups (with appraisers) as well as calling me when timing changes or if they have a concern that they want to address with me before they proceed. The whole staff is extremely professional which is a pleasure after dealing with my job and being on the road all day. They are downright friendly, and it is fun just joking around with them which lightens up my day, so I don't feel so sick when I walk away leaving my smashed car. It is also incredibly helpful how they always have a rental car waiting for me which is just one more thing I don't have to think about after dropping off my car. I wish you could see it, it almost looks new(for a 1997 that is) !!

Grand Sport Auto is a wonderful organization to work with and I trust them whole heartily. Don't ever hesitate to recommend them to any of your other clients. I will give my 100% seal of satisfaction to this personable, well run business. What a pleasure in this day and age!

I feel genuinely lucky to have found both of you and it is very reassuring to know that someone always has my back.

Warmly,
Lynn M.

Deno, Carrie and Grand Sport Auto,
First, a huge THANK YOU for your kindness and appreciation of me as a new customer.
Deno and Carrie have gone way above the regular customer service standards with their friendliness and help. I will always refer Grand Sport to everyone!

Thanks,
Michele M.